Refund policy

Return & Refund Policy

We want you to feel confident ordering from Retechart. The following policy applies to purchases made through retechart.com.

Physical Products — 30-Day Returns

You may request a return or exchange for an eligible physical product within 30 days of delivery.

• For change-of-mind returns, the item must be unused, in its original condition, and returned with its original packaging.
• If an item arrives damaged, defective, incorrect, or materially not as described, please contact us within 30 days of delivery and include clear photos where applicable.
• Custom or personalized products are not eligible for change-of-mind returns unless they arrive damaged, defective, incorrect, or materially not as described.

Digital Products

Digital downloads, including PDF templates, are non-refundable and non-exchangeable once access or download has been provided, except where required by applicable law.

Return Shipping

For change-of-mind returns, return shipping costs are the customer's responsibility.

If the return is due to our error, or the item arrived damaged, defective, or incorrect, Retechart will cover the reasonable return or replacement shipping cost.

Refunds

Once a returned item is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method, normally within 5–7 business days. Your bank or payment provider may require additional processing time.

How to Request a Return

Email support@retechart.com with your order number, the reason for the return, and photos if applicable.

Please contact us before sending an item back so we can provide return instructions.

This policy does not limit any mandatory consumer rights that apply under local law.