Shipping policy

Shipping Policy

Each Retechart artwork is carefully prepared, packed, and shipped with attention to safe international delivery.

Shipping Locations

We ship worldwide to the destinations available at checkout. If your destination cannot be selected at checkout, please contact us before ordering.

Processing Time

Standard handmade products normally require 3–5 business days for processing before shipment. Custom or made-to-order items may require 7–10 business days.

Free Worldwide Shipping

Standard shipping is free for eligible physical-product orders to the destinations we currently serve. No standard shipping fee is charged at checkout for those eligible orders.

Digital products do not require shipping.

Shipping Methods & Estimated Delivery

We use carriers such as DHL, FedEx, and local postal or delivery services. Estimated delivery times after dispatch are:

• USA / Canada: 7–12 business days
• Europe: 5–10 business days
• Asia / Australia: 7–15 business days
• Other destinations: 10–20 business days

Delivery estimates are not guarantees and may vary because of customs processing, local logistics, weather, or other carrier delays.

Packaging

We use protective packaging designed to reduce the risk of damage during transit.

Tracking

After your order ships, tracking information will be sent by email. Tracking may take up to 48 hours to update after dispatch.

Duties & Taxes

Where our checkout or product page states that duties and import taxes are included, no additional import charge should be collected from you on delivery. If an unexpected charge is requested, please contact us before paying so we can review the shipment.

Lost or Damaged Orders

If your order is lost in transit or arrives damaged, please contact us within 30 days of delivery or, for a lost shipment, within 30 days after the latest estimated delivery date. Please include your order number and any relevant photos or tracking information.